Suzanne Colligan

Forensic Mental Health–Erie County, NY, 2019-present

Sr. Clerk/Typist

Responsibilities: Process Court Orders and Court  Requests (mental health evaluations); office liaison to area courts and attorneys;  Schedule and coordinate evaluation appointments for three psychiatrists and three psychologists; transcribe reports; draft court memos for managerial approval;  reception–direct clients and phone calls

 

AppleOne Employment Services, Amherst, NY– 2018-2019

Reception, Clerical, Inventory, and Call Center

Responsibilities: varied by role– reception and clerical for several local businesses; conduct inventory counts; represent a variety of companies as part of a third-party benefits administration business during open health insurance enrollment

 

Therapeutic Link, Orchard Park, NY–2017

Evaluations Coordinator

Responsibilities: Schedule and coordinate appointments for clients and independent therapists; reception and clerical duties

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Buffalo & Erie County Public Library–2000-2017

Librarian

Responsibilities: Answer patron and internal reference questions; collection development for a variety of subject areas (strengths include NYS and federal law); Create, design, and implement curriculum for basic computer training classes taught throughout the library system; manage the work of clerical staff in city branches; served on committees within the Library and through the Western New York Library Resources Council.

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Teaching Experience

University at Buffalo, Department of Library and Information Studies, 2009-2015

Adjunct Instructor

Role: Taught LIS 567 Federal Government Reference class to graduate students. Created, designed, and implemented a curriculum that explained how the Federal Depository Library System worked in libraries across the United States. This class also addressed the use of federal government information reference tools (online and in print) and federal government websites. Students learned how to use key resources and practice techniques to answer common and not-so-common reference questions.

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